Online shopping can seem confusing, since different websites have different systems. We want you to feel comfortable and confident in shopping with Sammydress. So, this post explains how to buy on sammydress.com. Below, you will find instructions regarding:

  • The shopping process
  • Shipping and payment options
  • Requirements for return/refund

sammydress.com

The first step is to register and login your account.

As a member, you will then earn S-points for each purchase and for reviews you submit on items you bought. These points can be converted into digital money, and be  deducted from the total bill during your next the purchase.

Sammydress supports multiple languages and multi-currency payment

In the upper left corner of the page, you can select the language and currency you prefer. Sammydress is currently available in English, French, Spanish, Russian and Portuguese and supports 23 different currencies.

How many payment methods are accepted on Sammydress.com?

The main methods of payment are:

(1) PayPal

(2) Credit Card via Paypal

(Visa, MasterCard, Discover, American Express, etc.) US customers only at the moment.

(3) Credit Card

(4) Braintree

sammydress payment

For some countries and regions, Sammydress also has special payment methods, such as Boleto Bancario for Brazil and Webmoney for Russia.

Purchase process

  • Log in to your account
  • Browse on Sammydress
  • Pick your favorite products
  • Add them to your Cart (remember to check sizing and quantity)
  • Confirm the order
  • Fill in the shipping address
  • Select your preferred shipping method
  • Select the method of payment
  • Proceed with the payment

Details about shipping options can be found in the Sammydress article: Sammydress Shipping Guide

Return Policy

  1. 30 Days Guarantee

You should be aware that from the day you receive an item you have 30 days to contact Sammydress to return any faulty items.

  1. Under which circumstances can items be returned?

Sammydress.com authorizes return for the following types of defects: poor quality materials, stains, zipper defects, ripped or torn, obvious color difference, major difference between the product’s picture on the website and the product received.

  1. Return Process
  • Take a clear picture in good lighting or record a short video of the problem. Then use the ticket system (see top right link on your account page) to send these details to Sammydress Support Center with your order number and SKU (product) number.
  •  Sammydress will assess your case.
  • They will inform you if your return request is approved.
  • If your request is approved, you will have to complete an RMA form. (it’s a document of Return Merchandise Authorization from sammydress customer service. if customers want to conduct a return process, they will contact customer service firstly and get this document, fill with it and send it with fault items back, now it’s usually no need because sammydress offers a new return policy that is: for orders under $50, all clients will be offered the item to be resent free of charge or a full refund without returning the original items back.)

4. How long will it take for Sammydress’s Customer Service Team to make a final decision?

  • It can take up to 3 business days.
  1. What should I return to Sammydress?

On approval, please send your authorized return item and the RMA form. Please note, returned items WITHOUT RMA form will not be accepted.

  1. Do I need to pay for the cost of return shipping?

In principle, if the problem or mistake was caused by Sammydress,  such as a wrong item or package, you do not need to pay the return shipping cost. If not, you will have to pay for the postage.

Refund

Generally, refunds will be processed between 7 to 10 business days after your return has been received. The exact time will vary per payment provider. Once your refunds have been processed, please contact your payment provider for updates. (N.B. All original shipping charges are non-refundable).

Now, you are familiar with shopping on Sammydress, why not give it a try? We wish you a fantastic shopping experience on Sammydress. You can find more information about Sammydress reviews or buyer’s guide will on our website.

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